Effective Date: 23/05/2026
Elyon is a retail platform business specializing in consumer electronics, household essentials, and lifestyle products. This Shipping Policy outlines how orders placed through our website are processed, fulfilled, and delivered.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
All orders are subject to payment confirmation and product availability.
Orders are typically processed within 1–3 business days after successful payment verification. Processing timelines may vary during high-demand periods, public holidays, promotional campaigns, or operational delays.
Customers will receive order confirmation after payment has been successfully completed.
2. Delivery Timelines
Estimated delivery timelines are as follows:
- Nairobi: 1–4 business days
- Outside Nairobi: 2–7 business days
Delivery timelines are estimates only and may vary depending on:
- Customer location
- Courier operations
- Product availability
- Weather conditions
- Public holidays
- Circumstances beyond our reasonable control
Elyon shall not be held responsible for delays caused by courier providers, logistical disruptions, or events outside our operational control.
3. Shipping & Fulfillment
Orders are processed and fulfilled through Elyon’s operational, fulfillment, and logistics network to ensure efficient delivery and customer service.
Delivery availability may vary depending on the customer’s location and product type.
4. Shipping Charges
Applicable shipping fees will be displayed during checkout before payment is completed.
Additional delivery charges may apply for remote or restricted delivery locations.
5. Customer Responsibility
Customers are responsible for providing accurate:
- Delivery address
- Phone number
- Recipient details
Elyon shall not be liable for failed deliveries, delays, or additional costs arising from inaccurate or incomplete customer information.
6. Failed Deliveries & Uncollected Orders
If delivery attempts are unsuccessful due to customer unavailability, incorrect information, or refusal to receive the order, Elyon reserves the right to:
- Charge additional delivery fees for re-delivery attempts; or
- Deduct delivery and handling costs from any eligible refund
7. Order Tracking & Support
Customers may contact Elyon for delivery updates or shipping assistance using the contact details provided on the website.
8. Delivery Confirmation
An order shall be considered successfully delivered once:
- The product has been delivered to the address provided by the customer; or
- The order has been received and acknowledged by the customer or designated recipient
9. Policy Updates
Elyon reserves the right to modify or update this Shipping Policy at any time without prior notice. Updated versions will be published on the website and become effective immediately upon posting.
10. Contact Information
For shipping-related inquiries or assistance, contact:Email: info@elyonsolution.com
Phone/WhatsApp: 0786200026