Refund, Exchange & Warranty Policy

Effective Date: 23/05/2026

At Elyon, customer satisfaction is important to us. We are committed to providing quality products and a reliable shopping experience. This Refund, Exchange & Warranty Policy outlines the conditions governing returns, refunds, exchanges, and warranty claims for purchases made through our website.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Eligibility for Returns & Exchanges

To qualify for a return, exchange, or refund request:

  • The item must be unused, undamaged, and in its original condition
  • All original packaging, accessories, manuals, and included items must be returned
  • Proof of purchase or order confirmation must be provided
  • The request must fall within the timelines stated in this policy
  • The product must not fall under the non-returnable categories listed below

Elyon reserves the right to reject any return or exchange request that does not meet these conditions.

2. Fourteen (14) Day Refund Policy

Customers may request a refund within fourteen (14) days from the date of delivery.

Refund requests are subject to inspection and approval after the returned product has been received.

Refund Conditions

To qualify for a refund:

  • The product must satisfy the eligibility conditions stated above
  • The item must not show signs of misuse, damage, or unauthorized modification
  • The return must be initiated within the specified refund period

Refund Processing

Approved refunds:

  • Will be processed using the original payment method where reasonably possible
  • May require between 5–10 business days to reflect depending on banks, card providers, mobile money providers, or payment processors

Shipping and delivery fees are non-refundable except where:

  • The wrong item was delivered
  • The item was defective upon delivery
  • The item was damaged during delivery

Elyon reserves the right to decline refund requests where there is evidence of abuse, fraud, excessive returns, or policy misuse.

3. Seventy-Two (72) Hour Exchange Policy

Exchange requests must be initiated within seventy-two (72) hours from the time of delivery.

Eligible exchanges may include:

  • Defective products
  • Incorrect products delivered
  • Approved product replacements subject to availability

Exchange Conditions

To qualify for an exchange:

  • The product must remain unused and in original condition
  • All original packaging and accessories must be included
  • Proof of purchase must be provided

Exchange approval remains subject to inspection and product availability.

4. Non-Returnable & Non-Refundable Items

The following items are not eligible for return, exchange, or refund unless proven defective upon delivery:

  • Opened or used personal care products
  • Customized or personalized items
  • Clearance, discounted, or final-sale items
  • Products damaged through misuse, negligence, accidents, or improper handling
  • Items returned without original packaging where packaging is reasonably required

5. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product:

  • You must notify Elyon within seventy-two (72) hours of delivery
  • Clear photographic evidence or supporting information may be requested for verification purposes

Upon verification, Elyon may at its discretion:

  • Replace the item at no additional cost; or
  • Issue a full or partial refund where appropriate

6. Warranty Policy

Selected products sold by Elyon may include a limited warranty period as specified on the product page or communicated at the time of purchase.

Warranty Coverage

The warranty covers:

  • Manufacturing defects
  • Faulty workmanship
  • Defective materials under normal intended use

Warranty Exclusions

The warranty does not cover:

  • Accidental or physical damage
  • Damage caused by misuse or negligence
  • Water or liquid damage unless expressly covered
  • Unauthorized repairs or modifications
  • Normal wear and tear
  • Damage resulting from improper storage, installation, or use

Warranty claims may require:

  • Proof of purchase
  • Product inspection
  • Supporting evidence of the defect

Elyon reserves the right to determine whether a product qualifies for warranty coverage.

7. Return Shipping Costs

Customers may be responsible for return shipping costs unless:

  • The wrong item was delivered
  • The item was defective upon delivery
  • The item was damaged during delivery

Where applicable, Elyon may provide return instructions before accepting returned items.

8. Processing Timelines

After the returned item has been received and approved:

  • Exchanges are typically processed within 3–5 business days
  • Refunds are typically processed within 5–10 business days

Actual settlement timelines may vary depending on:

  • Banks and card issuers
  • Mobile money providers
  • Payment processors
  • Public holidays
  • Courier operations

Once a refund has been processed by Elyon, the time taken for funds to reflect in the customer’s account is determined by the respective payment provider.

9. Fair Use & Abuse Prevention

This policy is intended to support fair and reasonable customer service practices while protecting business operations.

Elyon reserves the right to deny or limit returns, refunds, exchanges, or warranty claims in cases involving:

  • Fraudulent activity
  • Suspicious transactions
  • Excessive or repeated return requests
  • Returned products inconsistent with the original purchase
  • Abuse of this policy

10. Policy Updates

Elyon reserves the right to amend or update this policy at any time without prior notice.

Any revised version will become effective immediately upon publication on the website.

11. Contact Information

For returns, exchanges, warranty claims, or related inquiries, contact:Email: info@elyonsolution.com
Phone/WhatsApp: 0786200026