Effective Date: 23/05/2026
Elyon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and disclose information obtained through our website and related services.
By accessing or using the Elyon website, you consent to the practices described in this Privacy Policy.
1. About Elyon
Elyon is a retail platform business specializing in consumer electronics, household essentials, and lifestyle products.
This Privacy Policy applies to all users, customers, visitors, and transactions conducted through the Elyon website.
2. Information We Collect
We may collect personal and non-personal information including:
Personal Information
- Full name
- Phone number
- Email address
- Billing address
- Shipping address
- Order and transaction details
Technical & Usage Information
- IP address
- Browser type
- Device information
- Website activity and interactions
- Cookies and related tracking technologies
Information may be collected when you:
- Place an order
- Contact customer support
- Subscribe to updates or newsletters
- Browse or interact with the website
3. Payment Processing
Payments on the Elyon website are securely processed through Paystack.
Supported payment methods include:
- M-Pesa
- Airtel Money
- Till Payments
- Debit and Credit Cards
Elyon does not store sensitive payment information such as:
- Card numbers
- CVV numbers
- Mobile money PINs
- Banking passwords
Payment processing is subject to the security and privacy standards of the respective payment service providers.
4. How We Use Your Information
Information collected may be used for purposes including:
- Processing and fulfilling orders
- Verifying transactions and payments
- Providing customer support
- Communicating order updates and service notifications
- Improving website performance and user experience
- Preventing fraud, abuse, or unauthorized activity
- Complying with legal and regulatory obligations
Elyon will only process personal information where reasonably necessary for legitimate business purposes.
5. Sharing & Disclosure of Information
Elyon does not sell, rent, or trade customer personal information to third parties.
However, information may be shared with trusted third parties where necessary to operate the business, including:
- Payment processors
- Delivery and logistics providers
- Technology and hosting providers
- Legal or regulatory authorities where required by law
Third-party service providers are expected to handle personal information securely and only for authorized purposes.
6. Data Security
Elyon implements reasonable technical, administrative, and organizational safeguards to protect personal information against:
- Unauthorized access
- Loss or theft
- Misuse
- Disclosure
- Alteration or destruction
While we take reasonable precautions, no online platform or method of electronic transmission can be guaranteed to be completely secure.
7. Cookies & Tracking Technologies
The Elyon website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze website performance and traffic
- Enhance user experience
Users may manage or disable cookies through their browser settings. Disabling cookies may affect certain website features or functionality.
Further information may be provided in Elyon’s Cookie Policy.
8. Retention of Information
Personal information may be retained for as long as reasonably necessary to:
- Fulfill transactions and customer support obligations
- Comply with legal, tax, accounting, or regulatory requirements
- Resolve disputes and enforce agreements
When information is no longer required, reasonable steps may be taken to securely delete or anonymize it.
9. User Rights
Subject to applicable laws, users may have the right to:
- Request access to their personal information
- Request correction of inaccurate information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is consent-based
Requests may be submitted using the contact information provided below.
10. Third-Party Links & Services
The Elyon website may contain links to third-party websites or services.
Elyon is not responsible for the privacy practices, content, or policies of third-party websites or service providers.
Users are encouraged to review the privacy policies of any external websites they access.
11. Children’s Privacy
The Elyon website is not intended for use by individuals under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from minors in violation of applicable laws.
12. Policy Updates
Elyon reserves the right to amend or update this Privacy Policy at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
Continued use of the website after updates constitutes acceptance of the revised policy.
13. Contact Information
For questions, concerns, or requests relating to this Privacy Policy, contact:Email: info@elyonsolution.com
Phone/WhatsApp: 0786200026