Effective Date: 23/05/2026
Welcome to Elyon. These Terms & Conditions govern your access to and use of the Elyon website, including all purchases, transactions, services, and interactions conducted through the platform.
By accessing, browsing, or using this website, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use this website.
1. About Elyon
Elyon is a retail platform business specializing in consumer electronics, household essentials, and lifestyle products.
The website provides customers with access to products, product information, online ordering, payment processing, and customer support services.
2. Eligibility to Use the Website
By using this website, you confirm that:
- You are legally capable of entering into binding agreements
- The information you provide is accurate and complete
- You will use the website in compliance with applicable laws and regulations
Elyon reserves the right to refuse service, suspend accounts, or cancel orders where misuse, fraud, or unlawful activity is suspected.
3. Product Information & Availability
Elyon makes reasonable efforts to ensure that:
- Product descriptions
- Images
- Pricing
- Specifications
- Availability information
are accurate and up to date.
However:
- Minor variations in color, packaging, or appearance may occur
- Product availability may change without notice
- Errors or inaccuracies may occasionally occur
Elyon reserves the right to:
- Correct errors or omissions
- Update product information
- Modify pricing without prior notice
- Cancel orders affected by pricing or listing errors
In the event of an order cancellation, customers will be notified and any eligible payment refunded.
4. Pricing & Payments
All prices displayed on the website are listed in Kenyan Shillings (KES) unless otherwise stated.
Payments on the website are securely processed through Paystack using supported payment methods including:
- M-Pesa
- Airtel Money
- Till Payments
- Debit and Credit Cards
Orders will only be confirmed after successful payment authorization and verification.
Elyon does not store sensitive payment information such as card details or PINs.
5. Order Acceptance & Cancellation
Submission of an order does not automatically constitute acceptance of the order.
Elyon reserves the right to:
- Refuse or cancel orders
- Limit quantities purchased
- Request additional verification before processing orders
Orders may be cancelled due to:
- Payment verification issues
- Product unavailability
- Pricing or listing errors
- Suspected fraud or unauthorized transactions
Where payment has already been made for a cancelled order, eligible refunds will be processed in accordance with the Refund Policy.
6. Shipping & Delivery
Delivery timelines provided on the website are estimates only and may vary depending on:
- Customer location
- Courier operations
- Product availability
- Public holidays
- Circumstances beyond Elyon’s reasonable control
Elyon shall not be held liable for delays caused by third-party logistics providers or events outside its operational control.
Customers are responsible for providing accurate delivery information.
Additional terms regarding deliveries, shipping fees, and fulfillment are outlined in the Shipping Policy.
7. Returns, Refunds & Warranty
Returns, exchanges, refunds, and warranty claims are governed by Elyon’s Refund, Exchange & Warranty Policy.
Customers are encouraged to review the policy before making a purchase.
8. Intellectual Property Rights
All content on the Elyon website, including but not limited to:
- Logos
- Text
- Product descriptions
- Graphics
- Images
- Website design
- Branding materials
is the property of Elyon or its licensors and is protected under applicable intellectual property laws.
No content from the website may be copied, reproduced, distributed, modified, or used without prior written consent from Elyon.
9. User Conduct
Users of the website agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to systems or accounts
- Disrupt website functionality or security
- Submit false, misleading, or fraudulent information
- Engage in abusive, harmful, or malicious conduct
Elyon reserves the right to restrict or terminate access for users who violate these terms.
10. Limitation of Liability
To the fullest extent permitted by law, Elyon shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, revenue, or business opportunities
- Delivery delays
- Service interruptions
- Third-party courier failures
- Technical errors or website downtime
All products and services are provided on an “as available” and “as is” basis unless otherwise required by law.
11. Privacy & Data Protection
Customer information is handled in accordance with Elyon’s Privacy Policy.
By using the website, you consent to the collection and use of information as described in the Privacy Policy.
12. Third-Party Services
The website may utilize third-party services including payment processors, logistics providers, analytics tools, and communication services.
Elyon shall not be responsible for the independent actions, policies, or service interruptions of third-party providers.
13. Amendments to Terms
Elyon reserves the right to amend, modify, or update these Terms & Conditions at any time without prior notice.
Updated versions become effective immediately upon publication on the website.
Continued use of the website after changes are posted constitutes acceptance of the updated terms.
14. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of Kenya.
Any disputes arising from the use of the website or transactions conducted through the platform shall be subject to the jurisdiction of the courts of Kenya.
15. Contact Information
For questions regarding these Terms & Conditions, contact:Email: info@elyonsolution.com
Phone/WhatsApp: 0786200026